Delivery Information

Delivery, Tracking & Returns

 

Delivery to UK & Europe

 

bergano greys delivers throughout the UK & to the following countries within Europe:

Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden and Vatican City.

 

All deliveries are provided by

 

Timings

 

Standard Delivery

Orders will be received within 2-3 working days (Monday-Friday) (£3.10)

 

Next Day Delivery

Orders placed before 2pm GMT will be received the next day. (£8.00)

 

Tracking

 

You will receive an email confirmation, which includes your tracking number, once your item has been dispatched.

If you have any queries regarding your order, please contact our customer service team at info@berganogreys.com

 

 

Returns Policy

 

If for any reason you wish to return your purchase, you have 14 days from the date of delivery to do so. Please fill out the return form, which came with your package and send it, together with the item/s being returned to:

 

bergano greys returns

338-346 Goswell Road

London

EC1V 7LQ

 

We are happy to offer a full refund or exchange on items that are unwashed, unworn, unused or defective. All items must be returned in their original condition, with tags still attached. Sale or discounted merchandise is non-refundable but can be exchanged for different items or for a credit note, equal to the amount paid for said merchandise.

Once the package has been received, your refunds will be processed within 7 working days (Monday-Friday). Once this transaction has taken place, you will be notified via e-mail.

 

 

Exchange

 

If you wish to exchange your item, please fill out the returns form and once we receive the item/s and form, we will check our stock to see if we have the item/s. This will then be sent out to you with free delivery.

If said item/s is not in stock then we will supply a full refund.

If you have any queries regarding an exchange or return, please feel free to contact our team on info@berganogreys.com and a member of our team will be in contact within 24 hours.